Our Most Frequently Asked Questions

How to Order?

Customers can Add-to-Cart products that are available for purchase at our website www.gigatools.ph. After completing your shopping needs, just click "Checkout" and fill out the corresponding shipping details in the form. Shipping fee shall be computed based on customer's actual shipping location and preferred courier. 

 

How much does shipping costs?

It depends on where you want it to be shipped. We will contact reputable couriers so that we can give you the lowest shipping cost from them. We can send via LBC, APCargo, Jades Cargo, JRS Express, Bus Liners (subject to GIGATOOLS' discretion), Grab, and/or Lalamove, and if you have a trusted courier already, please do let us know. Combined shipping is possible so you can save on shipping costs. And we will only bill you the exact cost of the shipping fee!

 

Why are your prices a lot lower than most stores? Are your products genuine/original?

Yes, you can be assured that we only sell original units as we are Official Authorized Distributor of various International Brands such as Makita, Bosch, DeWalt, Stanley, Yamato, Nicholson, Crescent, Powerhouse, etc. We stock volume quantities in order to lower our prices and transfer the savings to our customers offering you the best prices possible. 

 

Do you accept replacements?

We make sure that every item that we deliver to you is in good working condition but in case you have any concerns with the item/s you received, please contact us right away. Please view the policy at this link for further details: http://www.gigatools.ph/pages/replacement-policy.

 

Do you offer product warranties?

Warranties vary from product types and brands. Likewise, warranties are usually handled directly by the Authorized Service Centers nationwide. To set an example, Makita offers lifetime service warranty across their product range subject to the Makita's Terms of Service and Evaluation. Bosch offers 6 Months Parts & Service Warranty for power tools and 1 Year Parts & Service Warranty for digital measuring tools. DeWalt offers 1 to 3 Year Parts & Service Warranty, depending on the product, etc. Please confirm the extent of warranty prior to purchase to be clarified on each respective brand's offer.