FAQ

Our Most Frequently Asked Questions

You can view the easy steps at this link: http://www.gigatools.ph/pages/how-to-order.

It depends on where you want it to be shipped. We will contact reputable couriers so that we can give you the lowest shipping cost from them. We can send via LBC, JRS Express, and Xend, and if you have a trusted courier already, please do let us know. Combined shipping is possible so you can save on shipping costs. And we will only bill you the exact cost of the shipping fee!

Yes, you can be assured that we only sell original units as we are Official Authorized Distributor of various International Brands such as Makita, Bosch, Nicholson, Crescent, Powerhouse, etc. We stock volume quantities in order to lower our prices and transfer the savings to our customers offering you the best prices possible. 

We make sure that every item that we deliver to you is in good working condition but in case you have any concerns with the item/s you received, please contact us right away. Please view the policy at this link for further details: http://www.gigatools.ph/pages/replacement-policy.

Warranties vary from product types and brands. Likewise, warranties are usually handled directly by the Authorized Service Centers nationwide. To set an example, Makita offers lifetime service warranty to the collection. Bosch offers 6 Months Parts & Service Warranty for power tools and 1 Year Parts & Service Warranty for digital measuring tools. Dewalt offers 1 Year Parts & Service Warranty, Hitachi offers 6 Months Parts and Lifetime Service Warranty, etc.