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We make sure that every item that we deliver to you is in good working condition but If ever there is case that you have complaints regarding the item you received, please contact us right away. For problems discovered arising from defects, please check the Warranty Policy Page.

Unit Replacement due to change of mind (if applicable)

Our policy lasts 3 days from date of original purchase. If 3 days have gone by since your original purchase, unfortunately we can’t offer you a replacement. Items subject for replacement will be tested and diagnosed to make sure that it is a factory defect and not due to user error, misuse, or improper usage. To be eligible for a replacement, your item must be in perfect working order and in the same condition that you received it. It must also be in the original packaging and unused. Product replacement are subject to a restocking fee the amount of which shall be determined after item is received.

Additional items not available under the replacement policy:

  • Gift Cards
  • Opened, damaged or not in original box or packaging. These includes broken security seal and tampered box or packages. 
  • Damaged products such as rusted, scratched, fingerprints, discolored, or otherwise not pristine, among other reasons which indicates product is not in good order or condition.
  • Downloadable software products

To complete your replacement, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Sale items

Only regular priced items may be subject for replacement, unfortunately sale items cannot be replaced or refunded.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gigatools.ph.

Shipping Returns

To return your product, you should mail your product to: GIGATOOLS, 2/F Arranque Building 1388 CM Recto Ave., corner T. Alonzo St., Sta. Cruz, Manila, 1014.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.